Policy Information

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Return Policy for Virtual Assistant Services

I am committed to providing high-quality virtual assistant services tailored to meet your unique needs. Your satisfaction is my top priority. If, however, you are not entirely satisfied with my services, I've got you covered with my straightforward return policy.

Cancellation of Services:

         A. Hourly and Retainer Packages:

• For hourly and retainer-based packages, clients can cancel their services at any time.
• Refunds for unused hours within a retainer package will be prorated.

         B. Project-Based Packages:

• Clients may cancel a project-based package before the commencement of the project.
• Once a project has started, cancellations will be assessed based on completed work.

Refund Process:

         C. Hourly and Retainer Packages:

• Refunds for unused hours within a retainer package will be processed within [X] business days from the date of cancellation.

         D. Project-Based Packages:

• Refunds for canceled project-based packages will be processed within [X] business days.
• Refunds will be prorated based on the completed percentage of the project.

No-Questions-Asked Policy: I understand that circumstances may change, and I respect your decisions. I offer a no-questions-asked cancellation policy within 2 days of purchasing my services. Simply contact me at info@thekeonwalker.com to initiate the cancellation process.

Modifications to Services: If you wish to modify your existing service package, please contact me at info@thekeonwalker.com. I will work with you to adjust the terms based on your new requirements.

Contact Information: For any questions or concerns regarding my return policy, feel free to reach me via email at to our customer support team at info@thekeonwalker.com.